FAQS

HOW DO I START DOING BUSINESS WITH YOU?

You can gain access to 100s of unique, performance-based outdoor apparel styles on this website that are designed exclusively for retail buyers. New retail customers must set up an account with us to order. All new account requests are reviewed (credit application and credit card authorization are required) before being approved, to ensure they are valid resellers.

HOW DO I SET UP AN ACCOUNT?

• Set up your Storm Creek account today. Set up only takes a few minutes. Call 1-(651) 480-3000 or go to Signup/Registration
• You’ll receive an account number and password for access to online ordering, price lists, inventory, sales tools, and more.
• Terms are provided upon approved credit.

HOW DO I PLACE AN ORDER?

• Log in to retailer-stormcreek.com to order online. The site is designed to allow you to pre-book styles arriving in the future or place at-once orders anytime. The checkout process is the same for both.
• You may also place orders via email to orders@stormcreek.com or via phone at 651-480-3000.
• All shipments are FOB, Eagan, MN.
• We accept American Express®, VISA® and MasterCard® for payment at the time of order. For orders placed online, we authorize $1.00 on your credit card at the time of purchase and process the balance once your order ships. Invoices paid with a credit card after the date of shipment, are subject to a 3% fee.
• Prices are subject to change without notice.

DO YOU OFFER LOGOED APPAREL?

We understand the importance of making your brand stand out. Storm Creek’s high-quality apparel greatly enhances any company logo and brand. Our styles are designed to have logos added, with many of them featuring embroidery pockets – great for uniforms, staff apparel, and more!

To learn more about our logo apparel process, contact our decoration team at decoration@stormcreek.com at any time to learn what techniques are recommended for each Storm Creek style, as well as your specific project and budget.

We are pleased to offer a single source/single invoice for your Embroidery, Heat Transfer, and Custom Patches.

DO YOU OFFER CUSTOM APPAREL?

Consider Storm Creek for any custom apparel requests. Our in-house design expertise, extensive private label experience, and longstanding factory relationships give us distinct capabilities for custom apparel. Accommodate your special needs with slight modifications to an existing Storm Creek style. Some of our styles even have retagging/relabeling options to increase brand exposure.

DO YOU OFFER OPTIONS FOR UNIFORMS?

Yes! Any of our styles are suited perfectly for staff uniforms. We will work with you to curate a custom collection of pieces for your different business units and offer special pricing on quantities and decoration specifically for the outdoor industry. Please contact our sales team to customize the best collection suited for your business.